Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSRTS301A Mapping and Delivery Guide
Provide customer service in a retail agency
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSRTS301A - Provide customer service in a retail agency |
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Description | This unit describes the performance outcomes, skills and knowledge required to apply customer service skills and process financial services transactions in non-financial services organisations that act as an agency, particularly in rural and remote areas.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit may apply to job roles in a range of financial services organisations or those that provide agency services for financial services organisations including in pharmacies and post offices. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Represent the financial services institution |
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Element: Identify customer financial service needs |
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Element: Process customer transactions |
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